Case Study: How a Bootstrapped ABA Clinic Transformed Its Billing Operations and Stabilized Growth with Camber
"In the past, it was easy to overlook the details, but the transition forced us to confront six years of billing mistakes. I’m not a finance expert, but Camber made the change seamless—they learned our language and worked with us every step of the way."
— Alexis, Co-Founder of Wild Sun Behavioral Services
The Wild Sun Behavioral Services Story: A Mission-Driven Journey
Wild Sun Behavioral Services was founded based on Dan’s personal experience in ABA, where he recognized opportunities to better support both BCBAs and families. With little background in business or marketing, Alexis and Dan bootstrapped the clinic in Colorado with a singular mission: to create a platform where BCBAs could practice on their own terms while truly meeting families’ needs.
Rather than expanding geographically, Wild Sun Behavioral Services focused on diversifying its programs to better serve clients—all while growing rapidly and building a dedicated team that now numbers 30 strong.
For eight years, the clinic navigated a series of billing challenges, cycling through four to five different setups as they struggled to manage rapid growth and complex insurance reimbursements. Despite their passion and clinical expertise, financial instability threatened their ability to retain employees.
The Billing Roller Coaster: Challenges Along the Way
Inconsistent Partners and Growing Frustrations
Wild Sun’s billing journey was anything but smooth. Initially, they worked with an ABA billing service that lacked the expertise. Hoping for a solution, they switched to another outsourced biller while also transitioning to a new technology stack. Incorrect credentialing, double billing, and frequent recoupment requests led to mounting audit notices. Each change promised relief but often introduced new challenges, such as software misalignment that further complicated billing. Even a brief attempt at in-house billing failed to bring order to the chaos.
"At that point, we had no trust in anyone. We had tried multiple billing solutions, each one creating more issues… After a year of trying to fix it ourselves, I still had Nate’s card on my desk, and that’s when I finally said, ‘Alright, we’re reaching out to Camber.’”
— Dan, Co-Founder of Wild Sun Behavioral Services
A Pivotal Change with Camber
Dan had previously met with our team at Camber, but when the situation became untenable, he reached out again. From the outset, we didn’t just offer a service—we instilled confidence.
By taking the time to understand the clinic’s history, identifying systemic errors, and implementing a real-time validation system, we drastically reduced denials and recoupment requests, ultimately becoming a trusted partner. This proactive, collaborative approach transformed a constant firefight into a structured, transparent billing process.
Today, Wild Sun maintains a 97% collection within the first month, accelerating cash flow and stabilizing clinic performance.
"It’s like learning a new language with each new payer. But with Camber, I never felt like I had to figure it all out on my own—they were learning with us."
— Alexis, Co-Founder of Wild Sun Behavioral Services
Our live reporting dashboards on current billing status
A Collaborative Future Focused on Impact
Partnering with Camber has allowed Dan and Alexis to move past the stress of old claims and focus on current and future operations. Instead of reacting to billing crises, they can now proactively manage the clinic’s growth.
With billing stabilized, Wild Sun has shifted its attention to what truly matters: expanding and enhancing care. Over the past year, they have successfully launched an adult program, stabilized their revenue cycle, and offloaded the day-to-day billing burdens.
Their mission remains unchanged—to create a platform that empowers BCBAs and enriches the lives of families. The journey has not been without challenges, including staff turnover and the pressures of carrying business liabilities, but the unwavering passion of their team continues to drive them forward.
By partnering with Camber, they have gained control of their financial operations, allowing them to focus on innovation and community impact.
Are You in a Similar Boat?
Ready to learn more? Schedule a call with us and discover how we can transform your billing operations—so you can focus on what truly matters: making a difference in your community.
